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Products
For the success of your business. For the success of your life.
 Products to help you build a better business, and a better you.
Quantity discounts are available for all items. Call (510) 352-2121 or email contactus@kennettereed.com for pricing information.
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Audio CD: Effective Conversations: Communicating for Optimal Results
by Kennette Reed ($14.95)
Effectively communicating your ideas, proposals, work plans, or directives is the key to buy-in, follow-through, and implementation. Knowing not only what to say, but how others will receive, interpret, and act upon what you
say is critical for communications to deliver desired results. Effective communicators make better leaders, and people more readily follow their lead. This CD provides steps and ideas for managing communications, providing clear directives, setting expectations, and getting results. The first step, understand your audience. Order your CD today!
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Download It NOW!
Audio Download: Effective Conversations: Communicating for Optimal Results
by Kennette Reed ($7.95)
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Audio CD: Developing Mutually Beneficial Customer Relationships
by Kennette Reed ($14.95)
Hear Kennette Reed provide her no-nonsense approach to developing customer relationships that are win-win. She discusses great customer service, raising the bar, customer relationships that provide benefits for both parties, and what to do when they don't.
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Download It NOW!
Audio Download: Developing Mututall Beneficial Relationships
by Kennette Reed ($7.95)
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Audio CD: Growing Your Business with Improved Customer Service
by Kennette Reed ($14.95)
Growing your business is about the customers you keep. Hear the excitement of Kennette's live presentation. Learn ways you can begin increasing your company's profitability, and improving the quality of service.
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Download It NOW!
Audio Download: Growing Your Business With Improved Customer Service
by Kennette Reed ($7.95)
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Customer Service 3 CD Bonus Pack: Save 20% ($34.95)
Purchase all three audio CDs and save 20% off the regular price. This CD set includes the following titles: 1) Effective Conversations: Communicating for Optimal Results 2) Developing Mutually Beneficial Customer Relationships and 3) Growing Your Business with Improved Customer Service . Please see the CD descriptions above for more information on each title.
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Delivering Exceptional Customer Service
by Kennette Reed ($7.95)
Illuminates the important connections between service, retention and profitability.
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Ten Commandments of a Customer Focused Company
by Kennette Reed ($5.95, set of 5 cards); 8x10”, laminated
Display for all of your customer service, customer support, or call center staff the principles of service that keep customers coming back for more. Use this handy display piece as a reminder throughout staff/call center areas.
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Ten Commandments of a Customer Focused Company: Wallet-Size
by Kennette Reed ($12.50, set of 5 cards); 5x3.3”, laminated
Distribute these handy wallet-size reminders to customer service, customer support, or call center staff. Share the principles of service that keep customers coming back. They can be easily used as a desk, wallet, or bookmark reference.
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Winning Customer Service Responses
by Kennette Reed ($5.95, set of 5 cards); 8.5 x 11”, laminated
Created for customer service, customer support, or call center staff, and divided into two parts:
Part I: Standard call management.
Part II: Upset or angry caller management.
Designed for easy cubicle or workspace mounting. Give these handy reminders to all of your customer service staff.
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  Buyer Protection Guarantee
Buyers who pay with PayPal are protected by Kennette Reed & Associates' Buyer Protection Guarantee. If you purchase an item from a PayPal Verified Seller and do not receive your purchased goods, you are entitled to a full refund of the purchase amount up to $5000 per year. The Buyer Protection Guarantee applies whether you pay with a credit card, checking account, or funds in your PayPal account.
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